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Output details

19 - Business and Management Studies

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Article title

Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

Type

D - Journal article

DOI

Title of journal

Service Industries Journal

Article number

Volume number

Issue number

First page of article

503

ISSN of journal

0264-2069

Year of publication

2009

URL

Number of additional authors

Additional information

Interdisciplinary

Cross-referral requested

Research group

None

Proposed double-weighted

Double-weighted statement

Reserve for a double-weighted output

Non-English

English abstract