Output details
19 - Business and Management Studies
University of Strathclyde
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Output 0 of 0 in the submission
Article title
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Type
D - Journal article
DOI
-
Title of journal
Academy of Management Journal
Article number
-
Volume number
52
Issue number
5
First page of article
958
ISSN of journal
0001-4273
Year of publication
2009
Number of additional authors
2
Additional information
-
Interdisciplinary
-
Cross-referral requested
-
Research group
None
Proposed double-weighted
No
Double-weighted statement
-
Reserve for a double-weighted output
No
Non-English
No
English abstract
-