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Comparing the comprehensiveness of three expert inspection methodologies for detecting errors in interactive systems

<20>Appears in an A ranked journal (ERA 2010). This paper presents the only work to study comprehensiveness in expert inspection methodologies for error. It compares three different techniques applied by experts across three different devices to understand the types of problems that are uncovered during evaluations. This is distinctive in its coding of errors into two different error taxonomies through rigorous error matching and inter-coder reliability checking. The results indicate distinct differences in the types of problems uncovered by the methods, which could inform methodology choices for research and practice in multi-method approaches.