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19 - Business and Management Studies

University of Northumbria at Newcastle

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Article title

Lean thinking in the European hotel industry

Type

D - Journal article

DOI

10.1016/j.tourman.2012.10.007

Title of journal

Tourism Management

Article number

n/a

Volume number

Issue number

n/a

First page of article

354

ISSN of journal

02615177

Year of publication

2013

URL

http://ac.els-cdn.com/S0261517712001872/1-s2.0-S0261517712001872-main.pdf?_tid=3073c404-5045-11e3-a9de-00000aab0f02&acdnat=1384774564_886e0f1fa3b2656fa5838f7d98d771d0

Number of additional authors

Additional information

The hotel industry is a customer-centric business, thus it could improve customer satisfaction by removing waste and defects from the products and services it offers to customers. Hotel managers need tools and techniques for managing individual value streams in an effective and efficient way. The contribution of this study is twofold. Firstly, it offers a number of lean tools and techniques that can improve hotel performance. Secondly, it offers insights on how lean thinking can be applied in the service sector. Research findings support “the five step model” for lean transformation that has been successfully applied in the manufacturing industry.

Interdisciplinary

Cross-referral requested

Research group

None

Proposed double-weighted

Double-weighted statement

Reserve for a double-weighted output

Non-English

English abstract