Output details
19 - Business and Management Studies
University of Northumbria at Newcastle
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Article title
Measuring Internet retail service quality using E-S-QUAL
Type
D - Journal article
Title of journal
Journal of Marketing Management
Article number
-
Volume number
28
Issue number
9-10
First page of article
1
ISSN of journal
0267-257X
Year of publication
2011
Number of additional authors
2
Additional information
This paper was presented at both of the leading Australian and New Zealand Marketing Academy and European Marketing Academy Conferences. This paper carried out a rigorous empirical study examining internet retail service quality. The growth of commerce and technology has greatly expanded the extent and variety of grocery industries, helping many to lead longer, safer lives. Reliable internet retail service quality not only plays an integral role in developing sustainable business, but also is closely related to customers’ well-being.
Interdisciplinary
-
Cross-referral requested
-
Research group
None
Proposed double-weighted
No
Double-weighted statement
-
Reserve for a double-weighted output
No
Non-English
No
English abstract
-
