Output details

Migrating from products to solutions: An exploration of system support in the UK defense industry

"This research provided the MoD with a new understanding of the range of solution models that exist in Defence Acquisition. It formed the basis of a new customer-supplier relationship tool that was capable of helping the Department meet the challenges associated with its evolving business transformation." Group Captain Ray Smith, RAF (ID_in_audit_file@gmail.com).

It helped develop BAE Systems US/UK new global service excellence assessment, a 'Relationship Management' measurement component. Contact: David Pickavance, BAE Systems (ID_in_audit_file@pickavance1.plus.com).

Used for teaching material on Finmeccanica's competitive FHINK Masters in 'International Business Engineering' in Rome, Italy. Contact: Prof Andrew Davies, University College London (ID_in_audit_file@ucl.ac.uk ).