Output details
14 - Civil and Construction Engineering
University of Birmingham
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Output 0 of 0 in the submission
Article title
Managing incidents in a complex system : a railway case study
Type
D - Journal article
Title of journal
Cognition, Technology & Work
Article number
-
Volume number
n/a
Issue number
n/a
First page of article
1
ISSN of journal
1435-5558
Year of publication
2013
Number of additional authors
2
Additional information
The complexity of railway systems magnifies the impact of small disturbances and poor decision taking. Based on a case study of the Eurostar incident of 2009, the authors show that international rail operators can improve their ability to recover from incidents through the better management of key interfaces, both inside and outside their own organisations. They suggest that railways should adopt the principles of Normal Accident Theory and discuss how resilience engineering can support business continuity. Lessons learnt from the incident are translated into recommendations for the design of better processes, with the potential to reduce disruption cost.
Interdisciplinary
-
Cross-referral requested
-
Research group
C - Transport Engineering
Proposed double-weighted
No
Double-weighted statement
-
Reserve for a double-weighted output
No
Non-English
No
English abstract
-
