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Output details

19 - Business and Management Studies

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Output title

Alternative perspectives on service quality and customer satisfaction: the role of BPM

Type

E - Conference contribution

DOI

Name of conference/published proceedings

International Journal of Service Industry Management

Volume number

Issue number

First page of article

176

ISSN of proceedings

0956-4233

Year of publication

2008

URL

Number of additional authors

Additional information

Interdisciplinary

Cross-referral requested

Research group

6 - Operations and Supply Chain Management

Proposed double-weighted

Double-weighted statement

Reserve for a double-weighted output

Non-English

English abstract