Output details
15 - General Engineering
University of Warwick
Article title
Outcome-based contracts as new business model: The role of partnership and value-driven relational assets
Type
D - Journal article
Title of journal
Industrial Marketing Management
Article number
-
Volume number
42
Issue number
5
First page of article
730
ISSN of journal
00198501
Year of publication
2013
URL
-
Number of additional authors
2
Additional information
An output from the £2M EPSRC/BAE Systems co-funded S4T project, the study uncovered new service attributes for successful delivery of outcome-based contracts. The results are now used by BAE systems internal training programmes in service. A further £2.3M was granted to develop a Knowledge transfer (KT) box on service. Two tools – CCAT (co-creation assessment tool) and STT (Service Transformation Tool) has been developed from this paper, sponsored by Flybe (for CCAT) and MoD (for STT). STT development has influenced policy and practice (see letter from MoD) and will be deployed for use in MoD availability contracts.
Interdisciplinary
-
Cross-referral requested
-
Research group
M - Business Transformation
Proposed double-weighted
No
Double-weighted statement
-
Reserve for a double-weighted output
No
Non-English
No
English abstract
-
