Output details
19 - Business and Management Studies
University of Northumbria at Newcastle
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Output 0 of 0 in the submission
Article title
Lean thinking in the European hotel industry
Type
D - Journal article
Title of journal
Tourism Management
Article number
n/a
Volume number
36
Issue number
n/a
First page of article
354
ISSN of journal
02615177
Year of publication
2013
Number of additional authors
1
Additional information
The hotel industry is a customer-centric business, thus it could improve customer satisfaction by removing waste and defects from the products and services it offers to customers. Hotel managers need tools and techniques for managing individual value streams in an effective and efficient way. The contribution of this study is twofold. Firstly, it offers a number of lean tools and techniques that can improve hotel performance. Secondly, it offers insights on how lean thinking can be applied in the service sector. Research findings support “the five step model” for lean transformation that has been successfully applied in the manufacturing industry.
Interdisciplinary
-
Cross-referral requested
-
Research group
None
Proposed double-weighted
No
Double-weighted statement
-
Reserve for a double-weighted output
No
Non-English
No
English abstract
-