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Output details

19 - Business and Management Studies

Output 26 of 35 in the submission

Article title

Real Service Quality: examining the links between value adding and service quality, and the implications for service improvement.

Type

D - Journal article

DOI

Title of journal

International Journal of Excellence in Services

Article number

Volume number

Issue number

First page of article

ISSN of journal

0393-5108

Year of publication

2009

URL

Number of additional authors

Additional information

Interdisciplinary

Cross-referral requested

Research group

None

Proposed double-weighted

Double-weighted statement

Reserve for a double-weighted output

Non-English

English abstract