Output details

Reducing schedule instability by identifying and omitting complexity-adding information flows at the supplier-customer interface

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This paper demonstrates that schedule instability at the supplier-customer interface can be reduced by identifying and omitting complexity-adding information flows. The proposed approach consists of comparing the complexity index of actual exchanged information flows with the complexity index of scenarios that omit one or more of these information flows. The extended methodology is Information System-independent and provides an objective, integrative measure of schedule instability at the supplier-customer interface. Key schedule instability-related insights are presented for two UK-based case studies, in the fast-moving consumer goods and in the customised electronic products sector.