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Design Transformations: Measuring the Value of Design

This book chapter provides an account of how design can add real value to the organisation, and importantly, ways and methods for its successful measurement. The genesis for this chapter lies in two preceding co-authored books (Jerrard, Hands, & Ingram, 2002; and Jerrard and Hands, 2007) whereby extensive primary research was undertaken in the development of original case-study material. The original ‘essence’ and core value of the central argument is the ‘applicability’ and ‘adoption’ of auditing models that could be utilised by the organisation in the pursuit of measuring design worth internally, thus enabling them to fully develop and exploit design capability.

Towards the latter stages of the book chapter, the discussion introduces contemporary themes such as capturing knowledge and knowledge management, which seeks to extend the debate of design application and management.