Output details
34 - Art and Design: History, Practice and Theory
University of Northumbria at Newcastle
A perspective on design theory and service design practice
Designing for Services in Science and Technology-Based Enterprises was an interdisciplinary research project initiated by Saïd Business School (SBS) at the University of Oxford, project archive at http://www.sbs.ox.ac.uk/D4S/ . This explored how academics, service designers, and science and technology entrepreneurs understand the designing of services in science and technology-based enterprises. Three case studies were set up in which one science-based service enterprise was paired with a design consultancy, working together for six days over several months. Five events held over a year at SBS brought together academics, service designers, the service design consultants and the science entrepreneurs in order to reflect on these encounters and attempt to develop a cross-disciplinary understanding of service design in science and technology-based enterprises.
The key research publication from the project drew on several disciplinary perspectives. Young’s role was to contribute to all five workshop events, then to develop a design methods perspective on service design thinking and practice, presented at the concluding workshop, reflecting on the relationship between design theory and service design practice.
