Output details
19 - Business and Management Studies
City University London
Article title
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
Type
D - Journal article
Title of journal
Academy of Management Journal
Article number
-
Volume number
52
Issue number
5
First page of article
958
ISSN of journal
0001-4273
Year of publication
2009
URL
-
Number of additional authors
-
Additional information
-
Interdisciplinary
-
Cross-referral requested
-
Research group
D - Marketing and Operations Management
Proposed double-weighted
No
Double-weighted statement
-
Reserve for a double-weighted output
No
Non-English
No
English abstract
-